Privacy Policy

Bricks & Mortar Real Estate Solutions respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging with our services, you consent to the collection and use of your information as outlined in this policy.

What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our real estate services. This may include:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Identification documents where required for legal purposes

  • Property ownership or tenancy details

  • Property enquiry details

  • Financial or payment information where required for transactions

  • Any other information you provide when contacting us

We may also collect non-personal information such as browser type, device information, and website usage statistics.

How We Collect Personal Information

Personal information may be collected when you:

  • Submit an enquiry through our website

  • Contact our office by phone, email, or in person

  • Request property information

  • Register for property alerts or newsletters

  • Apply to rent a property

  • List a property for sale or management

  • Enter into a contract or transaction with us

Information may also be collected through property portals such as realestate.com.au, Domain, or other listing platforms, or through third-party service providers who assist in delivering our services.

How We Use Personal Information

Bricks & Mortar Real Estate Solutions may use your personal information to:

  • Respond to enquiries and provide information about properties or services

  • Assist with property sales, leasing, and management services

  • Process rental applications and tenancy arrangements

  • Facilitate property transactions

  • Communicate with property owners, buyers, tenants, and service providers

  • Send requested information or property alerts

  • Improve our services and website performance

  • Meet legal and regulatory obligations

Disclosure of Personal Information

We may disclose personal information to third parties where necessary to provide our services. These may include:

  • Property owners or landlords

  • Buyers or tenants involved in a transaction

  • Financial institutions and payment processors

  • Conveyancers, solicitors, and settlement agents

  • Contractors and maintenance providers

  • Government authorities where required by law

  • Marketing and technology service providers who assist with our operations

We only disclose personal information where it is reasonably required for the purpose for which it was collected.

Marketing Communications

If you subscribe to property alerts, newsletters, or updates, we may send occasional communications about new listings, market updates, or services that may be of interest.

You may unsubscribe from marketing communications at any time using the link provided in the email or by contacting us directly.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality and analyse website usage.

Cookies help us understand how visitors interact with our website so we can improve navigation and performance.

Cookies do not identify you personally but may identify your device when you return to the website.

You can adjust your browser settings to disable cookies if you prefer.

Links to Other Websites

Our website may contain links to external websites or third-party platforms.

Bricks & Mortar Real Estate Solutions is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • secure servers and firewalls

  • restricted access to personal information

  • internal confidentiality procedures

  • secure storage of records

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Access and Correction of Personal Information

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests for access or correction can be made by contacting our office using the details below.

Legal Disclosure

We may disclose personal information where required by law or where we believe disclosure is necessary to:

  • comply with legal obligations

  • respond to legal claims or legal processes

  • protect the rights, property, or safety of our business, clients, or the public

Changes to This Policy

Bricks & Mortar Real Estate Solutions may update this Privacy Policy from time to time.

Updates will be published on our website and will take effect immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Bricks & Mortar Real Estate Solutions

PO Box 4357
Harrisdale WA 6112

Level 1, 896 Canning Highway
Applecross WA 6153

Phone: 08 6140 6619
Email: [email protected]