Rental/Tenant Information Summary

Welcome to the Bricks & Mortar Real Estate Solutions rental family. Renting a property can be a daunting experience, especially if it is the first time. It is our job to make sure the time you are renting through our company is a good experience. Our Property Managers are the contact between you the tenant, and the landlord.



Some landlords allow pets and some do not. Pets may not be allowed when it comes to living in units, apartments or some strata properties where body corporate rules apply.  Therefore, it is important to check in the advertisement for the property or with the Property Manager to see if a pet would be considered.

Please take note that if you are allowed a pet at a property during your renting period, you are not allowed to change or replace the pet without first obtaining permission to do so.

A pet bond of $260.00 is charged for pets at the property.


Inspecting and Applying for a Rental Property

Inspection times for available rental properties are listed on our website as well as many other sites that our company advertisers on. Some of these are,,, etc.

Once you have inspected a property and have decided it is the property for you, there is a process that needs to be followed. You will need to fill out an application form which can be downloaded by clicking here, or the Property Manager will have application forms at the inspections for your convenience. It is a requirement that applicants or a representative for you is to view the property before an application is submitted. Applications will not be accepted from people who have not viewed a property. The front page of our application provides useful information to help you fill out the application. This shows what supporting information is to be supplied with the application. Listed below are some of the documents that would be required to verify your identity which will need to include a photo ID.


  • Current Drivers Licence or Passport (photo ID)
  • Medicare card
  • Concession card/Pension card
  • Bank statement
  • Proof of age card
  • Gas/Electricity/Phone bill
  • Current payslip (proof of income)

When you have completed the application, it will need to be submitted to the Property Manager for processing. This can be done at the viewing of the property, by dropping it in to our office or via fax/email. Once the application has been received, we will then process the application to conduct checks to verify your references etc. There may be several applications received for the same property and also depending on how long it takes for people to reply to our checks, it may take a few days for this process to happen. The Property Manager will get in contact with you as soon as possible after the process has been completed to advise whether you have been accepted or not.


General/Emergency Repairs [egg id=”5″]

At times through a tenancy, repairs may arise. It is always important that you know the difference between a general repair and an emergency repair. Even though it may be an inconvenience to you at the time, repairs cannot be carried out without first determining certain facts. It is always best to contact the Property Manager to help clarify the situation. You are given documentation and a checklist at your sign up to show what procedure needs to be taken depending on the situation.


Ending a Tenancy

A tenant is committed to a tenancy agreement for the period written in the lease agreement. When you wish to end your tenancy, you must give notice in writing to advise your intent to vacate. There are different time periods of notice required to end your tenancy, this depends on the terms of your lease agreement. A fixed-term tenancy agreement does not automatically end when the term expires, unless you have given (or been given) 30 days’ notice. You need to look at your lease agreement or contact the Property Manager to find out the appropriate notice time required. There are situations and times where a tenant may need to end the lease agreement early. You need to contact the Property manager to discuss this, and give as much notice as possible so the Property Manager can liaise with the landlord so that they can take all reasonable steps to find a replacement tenant as soon as possible.

The tenant must also give the property Manager a forwarding address at the end of any tenancy.